Terms & Conditions

Contracting Parties

These terms and conditions govern the contract between Morland House Serviced Apartments (registered under address 12-16 Eastern Road, RM1 3FE, Greater London) and you, the guest.


We are happy to announce that Morland House will be undergoing a rooftop development later this year, carrying through from Winter 2017 to Spring of 2018. This will not affect any of our guest reservations and will not restrict any of your views. This may cause a slight noise disturbance at certain periods during the day, but we have taken special care to ensure any disruption is kept to a minimum. Works are expected to be carried out Monday - Saturday and updates will be provided. Parking at Morland House during this time is limited, therefore please ensure you arrange parking with us before booking. There are reasonable public car parks nearby such as: The Brewery & Mercury Mall. They're both open 24/7. We hope that the new rooftop development will enhance our guest experience, the team looks forward to welcoming you to the apartments soon. Thank you for understanding.

Check in, Availability & Payment

Monday - Friday: 

Check in is between 14:00pm and 17:30pm on the day of arrival. If you need to check in outside of these hours, this must be arranged in advance and will come at an extra cost of £20 per hour outside of the stated check in times. Apartments must be vacated by 11:00am on the day of departure unless otherwise agreed in advance. Failure to vacate by this time will result in further charges of £20 per hour. 

Failure to arrive between 14:00pm - 21:00pm will result in you missing your first night of stay which is non-refundable. You must ensure you inform reception of any late arrivals on +44 (0)1708 388230 or via email info@morland-house.com. Failure to do so may result to the management team closing reception and therefore leading to you missing your first night of stay, which is non-refundable. 

Weekends & UK Bank Holidays: 

Weekend and bank holiday check in times are between 14:00pm - 17:30pm. Please note that weekend and bank holiday check in times are not flexible. Failure to arrive within the given check in times will result to you missing your first night of stay which is non-refundable

Please bring with you a valid photo ID and a valid payment card (In order to take refundable security deposit).

Cancellation & Amendments/Non Refundable


A charge of 30% of your reservation will apply if you cancel at least 4 weeks before your check in. You will be charged 100% for any cancellations which are made within four weeks of check in. No shows will be charged 100% of the stay total. 


Please note that if you are to select the non-refundable option then cancellations, modifications, or no shows will under no circumstances be refunded.  

If you do not arrive at the property within 24 hours of your arrival time without notifying us, then we shall be entitled to treat your booking as being cancelled by you and the Cancellation Policy shall apply. 

If guests require their booking to be moved, an admin fee of £30 will be charged to do so. Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. 

However, you have the right to accept the changed arrangements as notified or cancel your reservation. Morland House Serviced Apartments will be under no further obligation or liability for losses or expenses arising from the cancellation. There are no further circumstances for which Morland House Serviced Apartments will be liable for a refund. Please note, these are our cancellation policies for Morland House and these may vary depending on the booking channel which you have booked through.


You will be required to pay a refundable security deposit on your check in. This payment will be a sum of £375. This payment is to cover “additional charges” including breakages, damages, extra cleaning, missing items and further accommodation charges incurred during your stay. The fee can be split across the members of your group. The security deposit will be fully refunded once the apartment has been inspected and the management agree it has been left in an acceptable condition. This will release the reserved security deposit on the card which takes anywhere between 3-12 working days depending on your bank.


If any issues are to be found then the cost of the issues will be deducted from your deposit total. You will then be refunded the remaining balance. Please ensure the card on your reservation is present at check in to make payment for the security deposit. Failure to present the card on your reservation upon check in, may result in your reservation being cancelled (Unless agreed otherwise). All deposit payments must be card payments.


Morland House Serviced Apartments reserves the right to charge your payment card or invoice you for any theft of or damage caused to apartment property during or after your stay. We also reserve the right to cancel any booking should you or any members of your party create a serious disturbance to any other guests or adjoining neighbours including antisocial behaviour. We will provide you with full breakdown of such charges which may include an administrative fee to recover our costs.

Car Parking

There is limited parking at Morland House Apartments. Please ensure you contact Morland House Apartments regarding parking (as spaces are limited and on a first come first serve basis). Charges incur for parking at £15 per car per night.

Smoking, Alcohol & Illegal Substances

All of our apartments and balconies are non-smoking. Failure to comply with our non-smoking policy will result in you losing your full security deposit. Failure to comply with our non-smoking policy will result in a cleaning charge. Please ensure that there is no alcohol consumption in the common areas and around Morland House Apartments. Any drug use is strictly prohibited and Morland House Apartments reserve the rights to charge you if any contraventions are to take place. If Morland House Management deems any of your behaviour to be unacceptable, they can reserve the right to require guests to vacate the premises with immediate effect, and with no compensation for unused days. 


The apartment is booked on a self-catering basis. For stays in excess of 7 nights, the price will include a full clean of the apartment including soiled linen and towel change. Please note the clean will not include the washing of dishes. The apartments are to be left in a clean and tidy manner, failure to do so will result in an additional cleaning charge of £30.00 and this amount will be charged to the credit/debit card provided. 

If you require additional cleaning please contact a member of Morland House and they will be able to arrange this for you (please see
pricing below). 


If your stay is less than 7 nights and you require cleaning there will be an additional charge for cleaning: 
£25 - general clean (hovering, dusting, mopping) 
£40 - general clean + linen and towel change

CCTV & Internet Security

In the public areas of the Morland House Apartments 24 hour CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management and security for all our guests.

The guest is aware of the risks linked to use of the internet. Morland House shall make its best efforts to ensure with its suppliers that the site functions correctly but cannot guarantee that the site is exempt of any malfunction or anomaly. Morland House may therefore not be held responsible for damages resulting from use or total/partial impossibility to use the site. The security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your computer or network.


The apartment is to be occupied only by the persons detailed on the booking form. We reserve the right to charge an additional fee if it is found that there are persons occupying the apartment who are not included on the booking form and reserve the right to ask the entire party to vacate the premises. In these circumstances we also reserve the right to charge a damage fee and there will be no refund for unused days. 

In the event of any complaints of noise or disrespect and damage to the property, we reserve the right to require guests to vacate the premises with immediate effect, and with no compensation for unused days. 

We reserve the right to decline any bookings where we have reason to believe that the customer will not use the apartment responsibly. This could include behaviour contrary to good morals and public order.

General Information

Although every effort has been made to ensure the accuracy of the information provided, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any of the information should we find such alterations necessary. 

Morland House Serviced Apartments cannot be held responsible for events beyond its control or the control of its suppliers (such as fire, strikes, industrial action, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events. 

Morland House Serviced Apartments excludes all loss of valuables and damage to property and any direct, indirect or consequential lossessuffered by you, other than death or personal injury resulting from a negligent act or omission by Morland House Serviced Apartments, its officers or employees.

Privacy Statement

Your address and credit card details are kept merely for the informational purposes of the credit card company and the address details are not passed on to any other third parties.